Customer Charter is committed to providing a first class service to its customers. To ensure this service runs smoothly, important guidelines are in place:

  1. Through our central helpline, dedicated access to support for IT, psychometrics and careers guidance support are provided.  All technical queries will be dealt within 24 hours. Should an immediate solution not be found, the query will be passed onto our second line technical support staff or to another appropriate member of staff where the query will be dealt with as soon as possible.
  2. All orders will be processed within three working days after receipt (orders must be in writing or email).
  3. Our software as a Service (SaaS) products are updated regularly with technology upgrades conducted on an annual basis.
  4. The quality assurance of our products are covered by the MyCareersProfile Quality Policy which is available from our website.
  5. Refunds are not generally given for requests for unit purchase refunds or cancelled licences, unless there are extenuating circumstances. If a refund is agreed, it is normal practice for to issue a credit note unless cheque refunds are requested.
  6. We review our prices annually and benchmark our services with our competitors to ensure that both our clients , agents and partners receive the very best quality and value for  money.  For more information about our latest prices email
  7. All requests for information about services and/or products will be dealt with on the day of receipt or within three working days. Customers may receive a copy of specific product flyers and/or free trial login details, if appropriate.
  8. Information about product prices and assessment specifications can be found on the website or by contacting our customer services by email at: Prices are updated annually.

If you would like to comment on any aspect of our products or services, please contact us at, where your query will be handled in accordance with the above guidelines.